Philosophy Statement

  At Kellerman Insurance we regard each customer as a person, not just a policy. Our goal is to be proactive in your account management. We offer policy choices and carefully follow through on claims. We practice thorough paperwork management and continually seek quality education. We keep aware of trends in the insurance industry and are involved in state association activities. We each adhere to these goals as our promise to you!

Trusted Choice ®

  Professionalism and integrity are the hallmarks of a select group of independent insurance agents and brokers in America that proudly display the Trusted Choice® logo. Kellerman Insurance is a enthusiastic advocate of Trusted Choice®.

Trusted Choice® agents and brokers subscribe to the following Pledge of Performance:
 

• Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
  
• Guide you through the claims process for a prompt and fair resolution of your claim.
  
• Help solve problems related to your coverage or account.
  
• Explain the coverages and options available to you through our agency, at your request.
  
• Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  
• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  
• Use our experience and multiple company relationships to customize your coverage as needed.
  
• Commit our staff to continuing education so they may be more knowledgeable in serving you.
  
• Treat you with respect and courtesy.
  
• Conduct our business in an ethical manner.

We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.